Alert Configuration in SAP PI 7.3

Hi,

I am configuring Alert Messages for SAP PI 7.3 but im still not getting any alert in my Outlook mail.

I have done the following steps indicated in this document:Alert Configuration – Step by Step Guide

1. Created a new category in ‘ALRTCATDEF’
2. Added recipients with the email address in the SU01 address tab
3. Maintained correct SCOT configurations
4. Tested the alert using ‘RSALERTTEST’.

        NOTE: I am successfully receiving messages in my Outlook and Alert inbox from ‘RSALERTTEST’ when I USE MY OWN ACCOUNT to execute the report. but when i use other people's account to execute the report i do not receive any message ONLY in ALERT INBOX.

  5.   Added new rule in RWB Alert configuration with settings: Active Rule and No Restrictions

I am receiving an alert message ONLY in Alert Inbox not in Outlook.I also checked SOST and no pending/error messages are displayed.

Any more suggestions?

thank you!