Hi,
As part of support activity we have configured Component Based Message Alerting and for each alert are having ticket created automatically.
Basis has configured restart batch job with max restart integer = 3.
When message fails with mapping or data related error then also restart job retries to resend the messages from error queue.
This is causing duplicate alerts for same failure which is again a overhead.
Is there any recommended way to handle the messages failed with mapping error or data error because we know even if that message will be restarted by restart job, it will fail again.
One option is to manually cancel such messages from error queue. Is there any automated way to handle this?