Hi,
I configured the Alerts in PI7.3 and facing the following issues.
1) If I use my user name in fixed recipients, I am getting the alert emails to my email id and also getting them into the Alert Inbox. But if I use the user group (communication user) in fixed recipients, we are able to receive the emails to the group but not into the the Alert Inbox. Do i need to assign any roles to the communication user to receive alert emails into the Alert Inbox.
2) Some times I am getting alert emails with Sender details but with out message id and error category. I could't find any failures for the particular interfaces at that time. Why I am getting alerts without any interface failure?
I am getting alert email as below:
error: (Category ) was found in message from the below interface.(no category and message ID)
But when any interface got failure with mapping error, getting alert as below.
error: MAPPING.EXCEPTION_DURING_EXECUTE (Category MAPPING) was found in message 98072A64339811E4CA39000000539256 from the below interface.
3) When I check "Suppress Multiple Alerts for this rule" I couldn't able to get the emails at all. I cleared the emails in alert inbox and tried but no luck.
Please suggest me the steps to fix this issues.
Thanks in Advance!