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PI RWB-Messages stuck in Delivering Status

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Hi Experts,

 

PI 7.1

Scenario: Proxy to Mail (Outbound)

QOs: Exactly Once in Order

 

We are facing problem while sending messages to receiver.

 

Messages are stuck in Delivering status and the messages followed by them are going into holding status.

Messages in Delivering status has no audit logs.

 

Issue has started couple of months back. We took restart initially to rectify the barrier but it is happening again. This is repetitive issue and we are looking for permanent fix. Restart is not preferred resolution as it is a production system.  Please suggest how can we overcome it? It would be a great help.


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