Seeburger splitter configuration issue

Dear All,

I am trying to configure the Seeburger splitter for my outbound EDI interfaces, i enteredmapping Name, clicked on Search Services for the Sender-Sercvice, clicked on Search Channels for the 850 channel i am not able to get the channels automatically.

we have same configuration in DEV and QAS but they are working correctly same objects has been transported to PRD and we are not getting those channels automatically.

Note:but with same configuration objects we are able to get channels automatically in DEV and QAS .. any ideas?

Your help will be appreciated.

Thanks,

Naveen