PI JMS Sender Communication channel issue

Hi guys ,

My scenario is JMS to Proxy .

Third party which is sending the messages in JMS queue has said that PI is not picking the messages as a result few messages are getting timed out .

But on PI side I don't see any error or failed messages at communication channel level .

I don't see any issue at JMS sender communication channel .

Parameter for Error handling settings seems good to me :

1. Wait after message error(msecs) - 10000

2. Wait after reconnect(msecs) - 10000

We are accessing JMS provider over JNDI .

Any inputs ?

Thanks  ,

PD